Prerequisites:

• ​Billing information must be set up for HCSSApps within Credentials before new users can be created and assigned app access. For more information, contact your preferred HCSS Support at the following numbers.
  • Estimating - HeavyBid: 855-231-7876.
  • Operations - HeavyJob, Safety, Forms, Plans: 855-231-7878.
  • Fleet - E360, Dispatcher, Telematics: 855-231-7877.

User Creation:

1. Log into credentials.hcssapps.com and log in using an existing administrator account.

• The subsequent steps are only available when logged in as an administrator.
• Users without a Credentials administrator account can contact an existing internal administrator or HCSS Support for further assistance.

2. Click on Users > User List.
3. Click Add User.
4. Populate the User ID, First Name, Last Name, and E-mail fields.
   • Note: User IDs are globally unique. Using a company email address for this field is highly recommended.
5. Select the user's Role.
   1. Admin role has full access, including company settings, subscriptions (cost changes), and deleting/editing/adding users.
   2. User role only has access rights to their own account/profile and cannot make any changes to company settings or subscription costs.
6. (Optional) Populate Subscription Group as desired.
   • ​​For additional information on subscription groups, see:
     • How to Create a New Subscription Group in Credentials.
     • How to Assign Users to Subscription Groups in Credentials.
     • How to Assign Applet Access to Subscription Groups.
7. (Optional) Use the options under Business Unit & Job to administer user access to administer access to specific business units and/or jobs.
   • For additional information on Business Unit Access, see How to Assign Business Unit Access in Credentials.
   • For additional information on Job Access, see How to Assign Job Access in Credentials.
8. (Optional) Under Employee Mapping select the user's Employee Code.
   • Note: Employee Code must be mapped for HCSS Field and HCSS myField users.
   • For additional information on Employee Mapping, see How to Populate HeavyJob Employee Codes in Credentials.
9. Click Save.

Note: The system will generate an email with a link that directs the user to set their own password.