| Resolution | - Log into credentials.hcssapps.com with an existing administrator account.
Notes:
- The subsequent steps are only available when logged in as an administrator.
- Users without an administrator account can contact an existing internal administrator or HCSS Support for further assistance.
- Navigate to Users > User List.
- Locate the desired user account and click Details.
- In the section titled Business Unit & Job click Select Business Units.
- Select the checkbox for all business units the user needs access to and then click OK.
- Click Save.
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