| Resolution | - Click
or navigate to Setup > Employees. - Double Click an Employee from the list.
- In the Contact section of the employee detail, enter the the information for Phone, Mobile, Pager, Other, and/or Email.
 - Select the Contact Method in which the employee will be contacted.
- If the Contact Method is Text or Both, then select the contact phone number in Use and that number's Carrier.
 - Select the default message in the Template drop-down.
 - Click Save & Close
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