Performing a Reset without an Administrator Account:

1. In any web browser, navigate to https://credentials.hcssapps.com/.
2. Click Forgot Password.
3. Populate Username with the username of the account to be reset.
4. Click Next.
   • An email with a verification code to change the password will be sent to the email address associated with the specified username.
5. Enter the HCSS Apps verification code sent by email and click Next.

Performing a Reset with an Administrator Account:

1. In any web browser, navigate to https://credentials.hcssapps.com/.
2. Log in using a pre-existing administrator account.
3. Locate the desired user's information and click on their User ID. 
4. (Optional) Notate/modify the E-Mail address associated with the selected user.
5. Click Reset Password.
   • An email with a link to change the password will be sent to the email address associated with the specified username.

Note: The email link will only be sent if the contact method is set to Email.  

• Active Directory passwords can only be reset by the company's Internal IT Department.

Related Articles:

• How to Change the Password for Credentials/HCSS Apps